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Shipping Policy

Shipping Policy Overview

Shipping Policy

We're a small team dedicated to promptly shipping your order. Should you have any concerns, don't hesitate to Contact Us. We're committed to making things right.

International Orders

  • Packages are fulfilled by local postal service. Delivery times vary by country, but usually reach the country within 14 working days. Delays caused by the local postal service are out of our control.

Order Tracking

  • After your order is shipped, the tracking number will be sent to the email.
  • Do not be alarmed if your tracking information has not been updated in a few days. Shipping Company only updates their tracking information once the package reaches a sorting facility, transit location, or your local post office.

Lost & Undelivered Packages

  • Lost or undelivered packages are not the responsibility of OliveKeys and issues arising from such packages must be resolved by the customer with the appropriate shipping carrier.
  • OliveKeys strives in the upkeep and resolution of such matters and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
  • Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.
  • OliveKeys is not responsible for any and all costs associated with erroneous or incorrect address submissions.

Understanding Our Shipping Policy

Our shipping policy is designed to make sure you receive your products as quickly and efficiently as possible. Because we understand that waiting for an order can be frustrating, we prioritize transparency in our shipping process. This means you will always know when your package is expected to arrive, but sometimes delays can happen due to unforeseen circumstances.


How We Handle Domestic and International Orders

When it comes to domestic and international orders, our shipping policy ensures fair pricing and timely delivery. However, international orders may take longer because of customs checks and varying regulations in different countries. So, we recommend checking the specific guidelines for your region before placing an order. Rest assured, we work hard to minimize any potential issues.


What Happens If There’s a Problem with Your Shipment?

If there’s ever a problem with your shipment, such as damage or loss, our shipping policy includes steps to resolve these issues promptly. Because customer satisfaction is important to us, we offer tracking numbers and support teams ready to assist. You just need to contact us within 7 days of receiving your package so we can address the issue effectively.